Basic Video Troubleshooting

No Video	Some Channels Still Work
Any other TVs?	Channels Below 99 Problems	Missing Channels	Channels above 99 Problems
Verify power/Input	Send Refresh Signal	Missing above 13? Auto Tune	Refresh Signal
Turn off Extra equipment	Turn off External equipment	Missing all local? Simulcast	Powercycle/Secure connections
Refresh Signal if applicable	Powercycle Equipment	1 channel, All TVs? T/R	Bypass splitters
Powercycle and Secure connections	Secure Connections	Multiple Digital Channels Missing	If Refresh works, Initialization signal (last resort)
Auto Tune	Check for Outages	Check Purchase Offers
Truck Roll	Truck Roll
Sound Problems	Remote Problems	Other		E Locate Information
Verify Mute	Light flash when pressed?	Large Black Box over picture
Test Volume control	Replace Batteries	Closed captioning on TV or Box
Check for secondary audio	Check Mode (Cbl., TV, etc...)	Over-sized or "letter box" Picture
If analog channels- SAP	Re-program Remote	Verify aspect ratio on TV
Digital Channels - Dolby Digital	Verify Channel/Volume Lock	Check 4:3 Override in Hidden Menu
Power Cycle Box & TV	Obvious Damage?

Here’s the link to the Digital Video Team’s Spreadsheet.

Updated Aug-20 by: Training@cableone.biz

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