Firmware
Updater Tool
Specialist 1 and above will no longer require
Lead Specialists to update the firmware, if it is required. They
can self-serve and complete this on their own.
Below are
instructions on how to use the firmware updater tool. Use of the tool will
allow you the ability to complete the firmware update yourself saving you time
by eliminating the need to contact a Lead Specialist for assistance. Please let us know if you have questions or
concerns.
Current firmware can be found here: http://conex/sites/callcenters/tcc/leads/Wiki/Latest%20Firmware%20(Modems%20and%20TiVo).aspx
Firmware can be updated at http://hsdtoolbox/tools/firmware/updater.php pick the Phoenix colocation first, because the other
colocations might not have the firmware you need. Please do not manipulate
the URL for this tool; the link provided is the only link and tool intended for use.
If firmware upgrade fails, you can attempt an
alternate colocation.
How to
use the Firmware Updater Tool
1.
Enter the 10.X.X.X IP
address for the modem (can be found in Opus) into the CM IP field. Once the IP
address is entered, below the CM IP field you’ll see Version.
This field will display the modems current firmware version.
2. From the Colo: dropdown menu, select
Phoenix_New
3. From the Filename: drop down menu, select the
modem you are installing (DG1670 is Arris DG16XX etc.). Once the modem is
selected, the field to the right will populate the name of the firmware the
modem will be upgraded to. The first part of the filename is the updated firmware
i.e. TS0901103BE
4.
Prior to hitting Upgrade!
make sure the Try HTTP? box is checked.
5.
Click on the Upgrade!
Button. Below the CM IP field, you will now the upgrade is in progress.
Tip: HTTP
implies a faster upgrade route, which can complete within a few minutes
(Average 5 mins). TFTP is the alternate method
and can take 20-60 minutes.
Updated Aug-20
by: Training@cableone.biz To submit feedback about this resource please
submit a Training Ticket
